Your Trainer

Your Trainer is bound by a professional code of conduct published and enforced by DVSA. The Trainer will at all times, to the best of their ability, endeavour to train you according to DVSA’s recommended syllabus. The contract for Instructor Training is solely between you and Your Trainer. You and Your Trainer are responsible for agreeing all matters relating to the timing, location and duration of individual training sessions.

You must notify Your Trainer of any matters which affect your ability or entitlement to having instructor training, for example, but not limited to, any lack, or loss, of a valid driving licence, any illness or prescribed drugs which may affect your learning ability, or any offences driving or criminal.   Your Trainer will be courteous, polite and punctual. Your Trainer’s car will be well maintained, clean and tidy. All cars used by ‘Neon’ Trainers’ are fitted with dual controls as part of their standard equipment. The cars are fully insured for instructor training. ‘Neon’ Trainers will not smoke in the car, nor will they use your training time for any other form of business, personal or otherwise.

Price Changes

The price of training which has not been pre-paid as part of a full course booking may be changed at any time. You will always receive prior notice of such changes.

Cancellations

48hrs notice is normally required to cancel or postpone a training session, if this is not possible and the session cannot be re arranged to a mutual acceptable time within 7 days of the cancelled training session, at the total discretion of the Trainer, the full training fee for the period in question may be lost or charged.

Refunds on cancellation of this agreement

The refund that You will be entitled to on cancellation of this Agreement will incur a 20% cancellation fee of the total course costs. The amount of repayment will depend on: i) how you have paid for the training; ii) whether the Cooling Off Period (14 days from payment) has expired at the time of Your cancellation; and iii) whether You have commenced any or all parts of the training.  If You are paying for Your training under Our Instalment Agreement then whether you are entitled to a refund will depend on how much You have paid under the Agreement and how many parts of the training you have commenced at the time of your cancellation of this Agreement. If You have undertaken more training than You have paid for in instalments at the point of cancellation You must pay Us any outstanding sums that You owe to Us within 16 days. If a loss of contact occurs for a period of 14 days or more, no refund of course fees will be made, and all monies owed for training provided must be paid within a 16-day period.  Where a refund is owed, we will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Delays and Postponement by Trainer

Any student may be refused a training session if the Trainer has reason to believe that the student is under the influence of drink or drugs and the training session will be charged for at the full amount. Your Trainer will endeavour to attend your training session on time, but if delayed the time lost will be made up at the end of the booked session time or if not convenient, added on to a future session.  If a session is postponed or cancelled due to traffic congestion or vehicle breakdown, the Trainer will endeavour to rebook this session within a 7-day period on a mutually agreed time and date.

Test

The booking of the qualifying exams is the student’s responsibility; the Trainer will not be liable for any loss of test fees. No responsibility can be taken for tests cancelled by the DVSA due to adverse weather or any other reason. Nor can your Trainer take responsibility for you losing your documentation or failing an eyesight test. Your Trainer will take responsibility for lost test fees if the test is cancelled due to the condition of the vehicle, if their vehicle has been hired for test purposes.

Complaints

Complaints must be made in the first instance to the Trainer concerned. If you are not able to resolve the matter with the Trainer, you may telephone Michael Roberts on 07455244224. As a final step, complaints can be put in writing to –Neon Driving School, 235 Warbreck Moor, Aintree, L9 0HU, or via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Complaints in writing will only be considered if they are received by the school within 21 days of the incident. Failing agreement or settlement of a dispute, reference may be made to DVSA’s Registrar of Approved Driving Instructors: The ADI Registrar Driving Standards Agency The Axis Building 112 Upper Parliament Street Nottingham NG1 6LP